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68
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Accountancy
0 Agriculture, Fishing
0 Finance, Insurance
0 Call Centres
0 Catering & Hospitality
0 Construction, Property
0 Customer services
0 Defence/Armed Forces
0 Education
0 Electronics
0 Engineering, Manufacturing 0 Graduate, Trainees
0 Healthcare & Nursing
0 Human resources
0 IT & Internet
0 Legal
0 Management consultancy 0 Marketing, Advertising, PR 0 Media, Creative
0 Non-profit, Charities
0 Public sector & Services
0 Recruitment sales
0 Retail, Wholesale
0 Restaurant & Food Service 0 Sales
0 Science
0 Secretarial, Administration 0 Security
0 Senior appointments
0 Telecommunications
0 Transport, Logistics
0 Travel, Leisure, Tourism
0 Other
0
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Section: Customer services Vacancy 1578 |
Post:Software Support Specialist |
Salary contractual |
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Requirements and conditions |
Age: |
Has no value
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Gender |
Has no value
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Education: |
no
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Work schedule: |
Has no value
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Work place: |
London
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The announcement text: |
Homecare Software Solutions LLC is a Brooklyn, NY based provider of web-based management solutions to homecare agencies. We are a small yet expanding team, and offer a collaborative and stimulating work environment.
We seek a junior level Software Support Specialist to join our Product Support team. You will be responsible for driving customer’s technical issues to resolution, collaborating across the Professional Services teams and R&D.
DUTIES & RESPONSIBILITIES:
- Identify, research, and resolve technical problems
- Respond to telephone calls, email and personnel requests for technical support
- Document, track and monitor the problem to ensure a timely resolution
- Determine source of customer (user) concern working via telephone and remote administration utilities; assist user and resolve problems through corrective instruction
- Determine source of errors by reviewing procedures and actions taken by user; help user to perform diagnostic procedures
- Improve programs by notifying programmers of problems and making recommendations; further assist in overall development of current and future product versions and ideas
- Improve operating references by authoring revisions to internal knowledgebase materials
- Evaluate software by testing ease of use, applicability and security
- Identify potential solutions to performance problems and opportunities for improvement
- Review operating practices in order to determine whether improvements can be made in areas such as workflow, communications or reporting
- Technical writing and new customer training skills / experience a plus but not mandatory
QUALIFICATIONS:
- Minimum two years of relevant Help Desk experience providing technical support of commercial web-based applications
- Experience with Windows XP Professional, Vista Business, Windows 7, and Windows Server Operating Systems
- Proven analytical and problem-solving skills
- Strong organizational skills, multi-tasking and ability to work in a dynamic fast paced environment
- Comfortable troubleshooting over the phone, often using remote desktop sharing utilities
- Excellent communications skills – written and oral
- College graduate
- Must be open to a “startup” environment
- Teamwork approach, enthusiasm and a strong desire to succeed!
Homecare Software Solutions LLC is an equal opportunity employer.
Location: Brooklyn, NY
Principals only. Recruiters, please don`t contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
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Contact information |
Employer: |
Archers
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Email: |
opportunities@alm.com
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Phone: |
+ 38 044 360 46 10
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Publication date: 2010-01-20 15:22:25
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